Frequently Asked Questions

X1 Lite is our entry-level model, perfect for beginners and recreational riders. It offers 45 km/h max speed and 60 km range with a 1,200W motor.

X3 Pro is our mid-range enthusiast model with 75 km/h max speed, 100 km range, and a 3,000W peak motor for more demanding riders.

X7 Race is our pro-level competition bike with 120 km/h max speed, 5,000W peak motor, and race-tuned suspension for serious racing applications.

Battery lifespan depends on usage and charging habits. With proper care, our lithium batteries typically retain 80%+ capacity after 500+ charge cycles (approximately 3-5 years of regular use). We guarantee battery capacity above 70% within the 2-year warranty period.

Yes, all QIEEBIKE models have waterproof ratings. X1 Lite is IP65 rated, while X3 Pro and X7 Race are IP67 rated. This means they can handle light rain and splashes, but we don't recommend submerging them in water. Always dry the bike after riding in wet conditions.

Requirements vary by country and region. In many countries, electric bikes under certain power/speed limits may be ridden without a license. However, some jurisdictions require a motorcycle license for higher-powered models. Please check your local regulations before purchasing.

Shipping times vary by destination. Typically:
• Asia-Pacific: 5-15 business days
• Europe: 15-30 business days
• North America: 20-35 business days
• Other regions: 25-45 business days

Sea freight is available for bulk orders and is more cost-effective for larger quantities.

Yes, we ship to over 50 countries worldwide. Shipping costs and availability may vary for remote locations. Contact us for a shipping quote to your specific destination.

Bikes are shipped in standard factory boxes with most assembly completed. You'll need to attach the front wheel, handlebars, and pedals (if applicable). All necessary tools are included, and assembly typically takes 15-30 minutes. Video tutorials are available on our YouTube channel.

MOQ varies by model:
• X1 Lite: 5 units
• X3 Pro: 5 units
• X7 Race: 3 units

For custom colors or branding (ODM/OEM), MOQ may be higher. Contact us for details on custom orders.

We accept:
• Bank wire transfer (T/T)
• PayPal (for samples and small orders)
• Letter of Credit (L/C) for established partners
• Trade Assurance via Alibaba

For first orders, we typically require 30% deposit with balance paid before shipping.

We offer a 2-year limited warranty on all new bikes, with frame coverage up to 3 years. Battery, motor, and controller are covered for 2 years. See our full Warranty Policy for complete details.

Yes, we stock replacement parts for all our models. Common parts (brake pads, tires, etc.) can be shipped within 3-5 business days. Larger components may take longer. We also provide spare parts kits with bulk orders at no additional cost.